Inside Sales Representative

Summary of the Position: 

As an Inside Sales Representative, you will play a crucial role in driving revenue growth for Nutramax. Your primary responsibilities will include top-of-funnel lead qualification and management, customer management, outside sales support, and maintaining a strong customer service orientation. You will be an integral part of our sales team, working closely with both customers and outside sales personnel at all levels to ensure a seamless sales process and exceptional customer experiences.

Responsibilities:

· Develop and maintain relationships with veterinary clinics via phone, email, and virtual meetings.

· Understand customer needs and pain points to recommend suitable products or services.

· Distribute sales and marketing materials in coordination with marketing and outside sales.

· Identify opportunities to cross-sell or upsell additional products or services to existing customers.

· Maintain a sales pipeline in the CRM system to meet funnel KPIs.

· Support outside sales by managing customer inquiries, enhancing client relationships, and driving clinic interest to generate high potential leads for the sales team. 

· Work closely with marketing teams to align messaging and promotional efforts with customer needs.

· Execute marketing campaigns, special offers, and promotions to generate interest and sales.

· Maintain accurate records of customer interactions, sales progress, contact and clinic information. 

· Develop and execute strategies to increase customer lifetime value and reduce churn. 

· Utilize various lead generation sources to identify and qualify potential customers.

· Use outbound channels to initiate contact with leads and assess their needs and buying potential.

· Nurture leads through follow-up communication and convert them into sales opportunities.

· Maintain accurate records of lead interactions and progression in the CRM system.

· Comply with privacy policy and ensure ethical and legal sales practices.

· Ensure all customer interactions reflect the highest level of professionalism and customer-centricity.

· Resolve customer complaints or issues promptly and effectively.

· Continuously seek ways to enhance the customer experience and build long-term relationships

· Must be able to effectively communicate with other departments and function within a team environment.

· Regular attendance is required

· Perform other assigned duties as may be required within meeting company objectives 

Minimum Requirements:   

· Goal-oriented with a passion for inside sales, seeks out feedback and thrives in a culture of accountability. 

· Core skills of customer service orientation, initiative, planning and follow up, work management, and judgment/problem solving.

· Able to be on telephone or other virtual platforms for a full working day and speak clearly and effectively to all assigned customers. 

· The ability to develop strong professional relationships in a dynamic and challenging environment.

· Demonstrated digital acumen and proficiency in CRM software and Microsoft Office Suite. 

· Ability to work independently and as part of a cross functional team. 

· Excellent interpersonal and communication skills. 

Education and Experience: 

· Bachelor’s degree with minimum of 0-3 years of relevant experience; OR an Associate's degree with four years of relevant experience; OR Six years of relevant experience with a high school diploma or equivalent. 

· Experience in Veterinary or Human Health Sciences preferred. 

Supervisory Responsibilities:  None.